Eve Mitleton-Kelly is founder and Director of the Complexity Research Programme at the London School of Economics; visiting Professor at the Open University; Coordinator of Links with Business, Industry and Government of the European Complex Systems Network of Excellence, Exystence; Executive Co-ordinator of SOL-UK (London) (Society for Organisational Learning); and Advisor to European and USA organisations. EMK's recent work has concentrated on the implications of the theories of complexity for organisations and specifically on strategy, IT legacy systems, organisational learning, the emergence of new organisational forms, the 'design' of organisations, post merger integration, and the development of enabling environments. She has developed a theory of complex social systems and an integrated methodology using both qualitative and quantitative tools and methods. Her first career between 1967-83, was with the British Civil Service in the Department of Trade and Industry, where she was involved in the formulation of policy and the negotiation of EU Directives.